Mosaic Makers Co - Waco - Asst Manager

Job Outline

Position Overview:

Mosaic Makers Co seeks a dedicated and experienced Assistant Manager for our Waco, Texas location. This full-time role supports the General Manager in all aspects of store operations, including customer service, sales, merchandising, product management, team leadership, and general store maintenance. The ideal candidate will have a strong background in retail, with experience in managing inventory and assisting in merchandising efforts. They must embrace and promote our collaborative, supportive, and kind company culture and be dedicated to the success of local women artisans. The Assistant Manager will report directly to the General Manager and occasionally be on call for emergencies. 

Responsibilities:

Customer Service and Sales: 

• Provide excellent customer service, ensuring a positive shopping experience for all customers.

• Assist in driving sales and achieving store targets.

• Handle customer inquiries, complaints, and feedback promptly and professionally. 

Merchandising and Product Management:

• Assist in implementing visual merchandising strategies that align with our brand values.

• Help manage product selection and placement, optimizing customer engagement and sales.

• Oversee inventory management, including stock levels, barcoding, and product placement.

• Report directly to the General Manager for merchandising tasks and delegation

• Support the General Manager in leading and mentoring a team of sales associates, sales leads, and merchandising assistants.
• Ensure efficient store operations, including shift management and staff training.
• Foster a positive work environment, encouraging team collaboration and growth.
• Assist in managing staff shifts and maintaining a comprehensive staff calendar.

• Handle day-to-day operations, including opening/closing procedures, customer service, and in-store events, during assigned shifts.
• Address operational challenges and implement solutions to improve store performance.
• Ensure the store's visual appeal and maintenance of high standards in presentation and tidiness. 

• Occasionally required to be on call for emergencies or urgent matters involving staff or the building.
• Provide guidance and support for operational, merchandising, or customer service issues outside regular hours if the General Manager is unavailable.
• Use a dedicated communication system for all on-call responsibilities.

• Commitment of 40 hours per week in-shop or on-site, with no remote work.
• Strong operational background with experience in retail management.
• Excellent organizational, communication, and leadership skills.
• Ability to handle multiple tasks and prioritize effectively.
• Availability for occasional on-call duties and responsiveness to emergencies as needed.

• Access to health insurance.
• Two weeks of paid time off annually.

Additional Notes: This role is perfect for individuals who thrive in a supportive and collaborative environment and are passionate about retail and merchandising. The position demands effective team management and operational excellence, ensuring the store not only meets but exceeds customer expectations and aligns with our brand’s mission. This full-time role requires a commitment of 40 hours per week.

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